Post room equipment, installation and support

Franking machines

A franking machine provides a structured way to prepare business post for dispatch.

The right equipment depends on factors such as:

• The volume of post being processed
• How frequently the equipment will be used
• The types and sizes of items being sent
• The number of users
• Available workspace
• The level of servicing and support required

Phoenix can discuss the requirement and recommend equipment that suits the organisation's normal mailing activity.

Folding and inserting equipment

Preparing larger mail runs manually can take significant staff time and lead to an inconsistent process.

Folding and inserting equipment can support organisations that regularly prepare letters, statements, notices or other outbound documents.

A recommendation should take account of:

• Typical mailing volumes
• Paper sizes and document formats
• The number of sheets in each item
• Envelope requirements
• Available space
• How the equipment will fit into the existing process
• Required maintenance and support

Related post-room equipment

Post-room requirements are not identical from one organisation to another.

Phoenix can discuss related equipment where it forms part of the practical process for preparing and handling outbound post. The proposed solution should remain focused on the equipment and support required rather than turning the project into a broad mailroom consultancy exercise.

Supply and installation

Phoenix can support the equipment from selection through to normal use.

The service can include:

• Equipment supply
• Delivery
• Installation
• Initial setup
• User handover
• Servicing
• Maintenance
• Ongoing support

The exact work depends on the equipment and arrangement selected.

Servicing and maintenance

Post-room equipment performs an operational role and needs an appropriate support route.

Phoenix can discuss servicing and maintenance options based on the equipment, usage and level of cover required. Contract terms and response arrangements should be confirmed for the individual agreement.

Who may benefit?

Post Room Solutions may be useful for:

• Businesses sending regular customer correspondence
• Schools, colleges and other education organisations
• Charities and membership organisations
• Medical and professional organisations
• Finance, legal and administrative teams
• Organisations preparing repeated mail runs
• Teams that want to reduce manual folding and inserting work

Choosing the right equipment

You do not need to select a model before contacting Phoenix.

Useful information includes:

• Approximate mailing volume
• How often mail runs take place
• What is currently done manually
• The document and envelope formats used
• Available space
• Problems with the current process
• Required servicing and support

Phoenix can use this information to help identify an appropriate equipment route.

Discuss your post-room requirement

Tell us what your organisation sends, how often it is processed and which part of the current process needs to improve.

Frequently asked questions

What post-room equipment does Phoenix supply?

Phoenix supplies franking machines, folding and inserting equipment and related post-room technology.

Can Phoenix install the equipment?

Yes. Supply can include delivery, installation, setup and user handover, depending on the equipment selected.

Do you service post-room equipment?

Servicing, maintenance and ongoing support are part of the Post Room Solutions service. Exact cover depends on the equipment and agreement.

How do I know which franking machine I need?

The recommendation should reflect your mailing volume, item types, user requirements, available space and support needs. Phoenix can help establish these requirements.

Is this a mailroom consultancy service?

The service is primarily focused on equipment supply, installation and support. Phoenix can discuss how equipment fits the current process, but the page is not intended to present a broad mailroom workflow consultancy service.

Can you help with folding and inserting regular mail runs?

Yes. Phoenix can discuss folding and inserting equipment for organisations that regularly prepare letters and other outbound documents.